The equipment your personnel use is important. Don't let others tell you any different. Like the Sales Representative who looks forward to his or her new car every two years Wholesale Marco Belinelli Jersey , so the telesales person deserves to enjoy good equipment. Good, practical equipment does make a difference. The Sales representative drives the car every day; it's a tool of the profession. The staff work area, tools and equipment, like the Sales Rep's car Wholesale DeAndre' Bembry Jersey , say something about them and the way in which they do their job.
Comfort and professionalism
As the major tool of this trade is the telephone, it is important to give serious thought to comfort, ease of use, practicality and of course Wholesale Mike Muscala Jersey , cost. Let us look at some available options to help you become more comfortable, more professional, and more under control.
Headsets
Headsets (A telephone mouthpiece and earpiece which clip over the head) are available in a range of styles and prices. The price depends upon the degree of sophistication and the quality of the headset. At the time of writing, headsets range in price from thirty pounds up to two-hundred-and-fifty pounds.
Some advantages of using a headset are:
? Hands are free to write Wholesale Kent Bazemore Jersey , use a keyboard, or turn pages. ? Individuals may feel they can have a more natural conversation. ? The headset often helps personnel to cope with a noisy environment. ? The possibility of Repetitive Strain Injury is reduced. ? Headsets often look and feel more 'professional'. This could improve performance of personnel.
Quick release
Some headsets have a 'quick release' facility, enabling them to be disconnected from the telephone line in order to leave the desk, simply plugging back in again when reseating. This is advantageous if your personnel need to move around a lot within the work area. Modern headsets are lightweight Wholesale John Collins Jersey , easy to wear, and remarkably efficient.
Comfort
A headset may not be appropriate for the casual telephone user, and there are those who 'just feel right' holding the telephone receiver when making a call. However, a headset may be ideal for your personnel. Telecommunications companies have a range of headsets that are available to purchase over-the-counter or to order. BT has an excellent range in their own shops. If those you order turn out to be inappropriate Wholesale Miles Plumlee Jersey , you can simply return them, or change for an alternative style or model.
Telephones
Many modern telephones are equipped with an extra socket for a headset. These allow the headset and handset to be used simultaneously, as a training aid. You can monitor the staff member's handling of the telephone call. If the telephone has a 'secrecy' button, you can also give on-line coaching. (See below).
Handset adapters
Some telephone handsets will allow an adapter to be clipped on Wholesale Dennis Schroder Jersey , which allows the handset to be held comfortably between the shoulder and neck. These are a good alternative to headsets, but may give insufficient freedom of movement.
Features to look for
I would suggest that you consider one or more of these features when deciding upon a telephone for telesales use:
? Clearly visible and easy-to-press buttons. Numbers can be tapped out easily and clearly ? why waste valuable time?
? Last number redial facility. This is a very useful function for those customers who are engaged or who want to be called back in a few minutes. If someone forgets to check something - just press the button and he or she is back in touch.
? Headset socket. As detailed above, there are many advantages to a headset.
? Lightweight handset. Heavy handsets may become uncomfortable with prolonged use
? Hands-free facility. If the telephone user does not have a headset, a hands-free facility on the telephone will make some tasks easier Wholesale Taurean Prince Jersey , particularly if it is necessary to shuffle papers or write a lot.
Some other useful features
? A volume control. Some people speak very quietly. Asking the person at the other end of the telephone to 'speak up' is not always appropriate. With a volume control this difficulty can be surmounted.
? Dialler display. This shows the number being called.
? A longer, flexible lead between handset and main unit. Short and rigid handset leads are inhibitive to easy movement.
? A 'secrecy' button. It may be necessary to check something with a colleague, and a secrecy button means this can be done without the person at the other end of the line overhearing. It also means that as a manager, you can give coaching whilst your staff are actually on the telephone.
All of these features may not be required for good telephone work. Different equipment suits different people. It is as well to be aware of the many options available Wholesale Ersan Ilyasova Jersey , however.
Try these tips
? Observe your department when it's busy. Do any personnel appear uncomfortable with the telephones you have? Try to see why.
? Purchase a headset for your department. Let different members of staff use it. See what they think of it. Do they find it comfortable? Does it increase their activity?
? Buy a telephone with the above features. Let some of your personnel try it out. Use it yourself. Does it make a difference to the way you work?
? If headsets prove popular with your staff, would it be attractive to offer them as incentives for high achievers?
PROJECT TRACKING SOFTWARE AND COMPUTERS
Some areas of the telesales industry require repeated contact to a wide base of people in order to bring about a sale. In these fields, it is vital to be able to keep track of large quantities of information and the numerous telephone calls made. This is where project-tracking software applies.
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